Frequently Asked Questions (FAQ)
WHAT FILE FORMATS CAN I SEND YOU?
We accept most image file formats, but strongly suggest you stick with submitting RAW files or uncompressed formats such as TIFF or PSD. JPEG's are an acceptable format, however please note they are a compressed format that can only contain 8-bits of color, while the aforementioned formats can contain much more.
Lightroom Users: Ultimately we prefer receiving your RAW files. We prefer receiving a DNG file, but any raw format will do. We just want to make sure we can see your developments if you have already developed the image. If you send us an NEF, CR2, or other raw format different from DNG, make sure we receive your .XMP sidecar file along with your image file. The .XMP files contain all the metadata, or instructions, on what changes you made to the file in Lightroom or Photoshop’s Adobe Camera Raw (ACR). We will NOT be able to see your developments without the .XMP file. Furthermore, if you are sending us a DNG, then the .XMP is not necessary because developmental metadata is embedded inside the DNG.
NOT an Adobe Software User: If you do not use Adobe software or do not want to send us a raw file, we can print any image file format such as TIFF, JPEG, or PSD. But your results will likely be better with an uncompressed file format such as TIFF or PSD. A JPEG is not an ideal format for quality prints.
HOW DO I SEND YOU FILES?
To send us a file, simply go to our Order Prints page, fill out the form, and then click on the "Upload a File" button. For detailed instructions on how to fill out the Order Form, visit our How To Prep Files page, and find our video on How To Upload Files at the top of the page.
CAN I SEND YOU REALLY BIG FILES, OR A LOT OF FILES?
You can upload as many file as you like at one time by clicking on "Upload a file" button, but you are limited to 300mb per upload. If your file or files exceed our 300mb limit, you can either fill out the form again and create another upload batch, or you can simply Dropbox us your files or FTP them by another means to us. If you need assistance in sending us files please do not hesitate to contact us directly.
HOW DO I MAKE A DNG FROM LIGHTROOM?
For detailed instructions on exporting a DNG from Lightroom, visit our How To Prep Files page, and find our video on How To Export DNG's.
WHAT PAPERS DO YOU USE?
We currently stock five different papers, mostly from the company Hahnemühle. We have a standard resin coated paper, a high gloss metallic paper, and three fine art papers consisting of a baryta, a cotton rag, and bamboo paper. To find a detailed description of what we carry along with specifications, click HERE.
CAN I SAMPLE YOUR PAPERS?
For $30 dollars, we can print one of your files on all of our available papers. Simply go to our Order Prints page, fill out the form and choose Paper Sample Packet in the Papers & Panels drop down menu. Then, choose the Upload a File button at the bottom of the page.
SHOULD I RESIZE AND SHARPEN AN IMAGE BEFORE SENDING IT TO YOU?
Resizing: Resizing is not necessary, and if you are sending us a raw file, it isn’t possible let alone necessary. If you are not sending a raw file, then we’ll leave that decision to you. Some photographers want to control that step themselves, and others don’t, but we can easily do that final step. We have sophisticated algorithms to enlarge or reduce a file size as we print, so you can easily let us do the work for you.
Sharpening: There are two phases of sharpening in the digital photographers workflow. There is input and output sharpening. If you are developing your files, then we suggest applying any input sharpening as needed to the file. Input sharpening is a term to describe sharpening a file at its native size before exporting, enlarging, or reducing the file. If you are performing the enlargement or reduction phase of the process, then an output sharpening would likely be needed as edge sharpness changes when a file size is altered. Of course, output sharpening is not necessary if Bradley Photographic is changing the file size to match the print for you.
HOW CAN I GET A PRINT THAT MATCHES WHAT I SEE ON MY DISPLAY?
In short, color matching prints with digital workflow is challenging. All the electronic devices in our workflow from camera, to computer, to printer, and finally to paper, translate and display color differently. The trick is then to get these devices to begin speaking a common language. The International Color Consortium (ICC) is an organization that has created a standardized color language that our different devices can reference as they work together, and the end result, when used correctly is consistency of output. To learn more about practices in ICC color management, visit our page on Color Management.
DO I NEED TO CALIBRATE MY MONITOR?
If you are interested in gaining consistency in your workflow, and seeing prints that match what you see on your screen, there is no better first step than calibrating your monitor. To learn more about practices for calibrating your monitor, visit our page Color Management.
CAN I GET A GOOD PRINT WITHOUT CALIBRATING MY MONITOR OR USING ICC COLOR PROFILES?
Of course! Bradley Photographic Print Services can manage the look of your files for you. We can develop your digital or raw files to make them look their best. We are not just printers, we are photographers and are skilled using Photoshop and Lightroom.
Most importantly, we can work together to make sure you are getting the print you envision. We can have a back forth, collaborate, and we can send you either digital soft proofs or mail you hard proofs for your approval before making your final print. To learn more about our file developing services, click HERE.
If you want us to retouch or develop your files, simply check the Photo Developing box on our Order Prints form, tell us just below if you want us to mail you hard proofs, and add any instructions to help guide us to precisely what you envision of the look and feel of your final print.
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